FAQ

The privacy and security of your personal data is our key priority. Any & every user or customer info we gather through activities such as accessing, using or browsing our website is safeguarded via dedicated servers and compliant with relevant consumer laws. This commitment extends to all payment transactions that happen on the website. 

Review our Privacy Policy in detail here.

Returns/exchanges on eligible cases have a 7-day period. We do not accept cases outside of the decided return window. 

Returns are only accepted if the product is unused, tags & boxes are all intact.   

Note: Please provide 4-5 images of the product from top, bottom & side angles along with an unboxing video to apply for returns. In the event these requirements are not met, we will be unable to entertain the return request.

Exchanges are only subjected to fulfilment errors. In order to curate a smooth shopping experience for you- we provide size exchanges for genuine errors on our end. 

In order to apply for returns or exchanges, you can reach out to us at care@superkicks.in or click here.

Upon receiving and inspecting your returned item, which typically takes 4-5 business  days, we will issue a gift card, credit, or exchange as appropriate to meet your needs.

We do not accept returns & exchanges on sale items, hot drops and other exempt cases due to stock availability. Kindly double check size and colour details before ordering.

Currently we only accept orders from the website and our stores in Jaipur, Mumbai, Delhi, Bengaluru and Hyderabad. 

We do not accept any changes in the order after placement.

You will receive order confirmation, shipping updates and delivery details on WhatsApp and email.

Once you place your order, you will receive a link with the tracking details.

At Superkicks, we accept digital methods like UPI, Net Banking, Credit & Debit cards EMI options as well as Cash on Delivery.

We offer various buy now pay-later options as well as EMI plans visible on product display pages and during checkout.

Once you place an order, the shipping address is not changeable. However, for exceptional cases you may write to us at care@superkicks.in.

It takes us 4 to 5 business days to deliver our orders in most cases.

Currently, we offer shipping only in India.