RETURN & EXCHANGE

At Superkicks, we are dedicated to ensuring a delightful and satisfying experience for all our customers. However, please note that all sales at Superkicks are final. We understand that there may be certain occasions where an exchange or return may be necessary and are committed to assisting you whenever possible. Should you require a size exchange or find that your desired size is unavailable, we are more than happy to offer a gift card or credit note as a token of our commitment to your satisfaction.

Please note that we do not provide support on discounted/SALE items so kindly double-check your size before placing the order. Here is a quick guide on measuring your shoe size accurately. 

However, we do accept returns and provide refunds if you receive an incorrect or defective item.

• Exchange or Returns:

1. If you need to initiate a return or exchange, please do so within 7 days of receiving your product. You can start this process by clicking here or by reaching out to us at care@superkicks.in. 
2. Please return items in the same condition you received them: unused and with all tags intact. Include the original brown carton and product box to ensure the return process goes smoothly.
3. Upon receiving and inspecting your returned item, which typically takes 4-5 days, we will issue a gift card, credit, or exchange as appropriate to meet your needs.
4. In the unfortunate event of incorrectly shipped, damaged or missing items, we will duly provide a refund. 

Note: If you encounter any issues with your exchange that our Return Centre cannot resolve, please don't hesitate to contact us at care@superkicks.in. At Superkicks, we aim to make this process seamless and are always here to help.

The below products are excluded from exchange and returns:

1. Discounted/Sale Items
2. Hype releases i.e. Air Jordan lows/mids/Highs, Dunks, or Exclusively Collab items.
3. Accessories excluding Retrosuperfuture.

Please note that there may be certain orders that we are unable to accept and, unfortunately, must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you promptly if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed back into your card account.